Terms of service

Effective October 20, 2026

1. Agreeing to these terms

These Terms of Service ("Terms") are an agreement between you and BeDoWell Inc. dba SlimReset Canada, operating as SlimReset Canada ("SlimReset", "we", "us"). They apply to the SlimReset coaching program, the Client Portal at slim-reset.com/app, our website and store, and our texts and emails (together, the "Service"). By creating an account, ticking the agreement box or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service.

2. The SlimReset service

SlimReset is a weight-loss and nutrition coaching program. It may include gut analysis results, a practitioner-reviewed personalized plan and food guide, daily targets, coaching sessions (in person, by phone or by video), messaging with your coach, progress tracking, and products sold through the portal or our store. Program features can change over time, and some features are only available to clients in an active program.

3. Not medical advice

  • SlimReset provides wellness, nutrition and lifestyle coaching. It is not medical care and does not diagnose, treat, cure or prevent any disease. Our coaches and practitioners are not acting as your physician. We may provide referrals to licensed practitioners when needed, but we are not responsible for medical decisions or actions taken by outside providers. We will never advise you to stop any medication or treatment prescribed by a licensed healthcare professional.
  • Gut analysis and food sensitivity results are informational tools to guide food choices. They are not a medical diagnosis.
  • Talk to your doctor before starting the program, especially if you are pregnant or breastfeeding, under 18, take medication (for example for diabetes or blood pressure), have a medical condition, or have a history of eating disorders. Low-calorie phases are not suitable for everyone.
  • Stop and seek medical help if you feel unwell. In an emergency, call 911. Do not use portal messages or texts for urgent medical concerns.
  • Results vary from person to person. We do not guarantee any particular amount of weight loss or health outcome.

4. Eligibility

You must be at least 18 years old, or have the consent of a parent or legal guardian, to use the Service. The Service is offered to clients in Canada.

5. Your account

  • Give us accurate information and keep it up to date.
  • Keep your password private and use a strong one. You are responsible for activity on your account. Tell us right away at [email protected] if you think someone else has used it.
  • Each account is for one person. Do not share your account or reports.
  • If you sign in with Google, Apple, Microsoft or Facebook, that provider's terms also apply to your use of their sign-in.

6. Orders, payments and refunds

  • Prices are in Canadian dollars. Applicable taxes and shipping are shown before you pay.
  • Card, Apple Pay and Google Pay payments are processed by Moneris; orders placed through our former online store were processed by Shopify. By paying, you authorize the charge to your chosen payment method and confirm that you are allowed to use it. If you save a card, you authorize us to charge it for purchases you confirm.
  • Program fees, packages and session prices are described when you buy them. By purchasing a program you agree to the posted fees and billing policies at the time of purchase. Prices are subject to change.
  • Refunds and cancellations: A $50 cancellation fee applies if you cancel before your program has been fulfilled by the pharmacy. Once your program is fulfilled we cannot issue a refund. Your medical intake terms have the complete details. Full details are in our Refund Policy.
  • Approved refunds go back to the original payment method.
  • Nothing in these Terms limits any rights you have under Alberta's Consumer Protection Act or other consumer protection laws that cannot be waived.

Online orders

  • Your order is an offer to buy. It is accepted when we confirm it by email or receipt after your payment is approved.
  • Some programs and products need a completed medical intake and practitioner review before they can be fulfilled. If a program is not suitable for you, we will contact you about your options, and any refund follows our Refund Policy.
  • We may refuse, limit or cancel an order, including orders that appear fraudulent, use someone else's payment method, or were placed at an incorrect price. If we cancel an order after you paid, we refund the amount charged.
  • Please make sure your name, email, phone number and billing and shipping addresses are complete and correct, and keep them up to date.

Prices, promotions and errors

  • Prices, programs and products can change without notice, and we may stop offering any program or product at any time. A price change does not affect an order we have already accepted.
  • We try to describe programs and products accurately, but the website may sometimes contain typing errors, inaccuracies or omissions (for example in prices, descriptions or availability). We may correct them at any time, including after you place an order. Photos are for illustration.
  • Discount and promotional codes are valid only for the period and programs stated, cannot be exchanged for cash, cannot be combined unless we say so, cannot be applied to past orders, and may be changed or withdrawn at any time.

7. Text message terms

  • If you give us your mobile number and opt in, SlimReset Canada will text you from +1 825-906-7546 about your program: booking confirmations and reminders, check-in reminders, coaching messages and replies from your coach.
  • Message frequency varies. Message and data rates may apply.
  • Reply STOP to cancel at any time; you will get one confirmation and then no more texts. Reply START to opt back in. Reply HELP for help, or email [email protected].
  • Consent to receive texts is not a condition of buying anything.
  • Carriers are not liable for delayed or undelivered messages. Texts are not monitored around the clock and are not for emergencies.
  • See our Privacy Policy for how we handle your number.

8. Email

We send emails needed to run your account (verification, password resets, bookings and receipts). We send promotional emails only with your consent, and you can unsubscribe at any time using the link in the email.

9. Acceptable use

You agree not to:

  • access another person's account, reports or information, or try to get around security or rate limits;
  • upload anything unlawful, harmful, abusive or that you do not have the right to share;
  • harass, threaten or abuse our coaches, staff or other clients;
  • copy, resell, or publicly share SlimReset plans, reports, food guides or materials except for your own personal use;
  • scrape, reverse engineer, overload or disrupt the Service, or use automated tools to access it;
  • use the Service for any unlawful purpose.

10. Content and intellectual property

The Service, including the portal, food guides, recipes, plans, text, graphics and the SlimReset name and logo, belongs to SlimReset or its licensors and is protected by law. We give you a personal, non-transferable licence to use it for your own program while your account is active. Information you provide (such as weigh-ins, logs and messages) stays yours; you let us use it to provide the Service as described in our Privacy Policy.

Reviews, stories and feedback

If you send us a review, testimonial, SlimStory, photo, video or other feedback, you let us use it, without payment, to improve the Service and, where you have agreed, to share it in our marketing. We will only show your name, face or before-and-after results with your permission, and you can ask us to stop using them at any time for future marketing. Please do not submit anything that is unlawful, misleading or someone else's private information.

11. Third-party services and links

The Service relies on third parties such as Moneris, Shopify, Twilio, Google, Apple, Microsoft, Zoom and Meta. Their own terms and privacy policies apply to their services. Our website may also link to other websites; we do not control them and are not responsible for their content, products or practices. We are not responsible for third-party services, but we choose providers carefully and require them to protect your information.

12. Disclaimers

We work hard to keep the Service accurate, available and secure, but it is provided "as is" and "as available". To the extent the law allows, we do not promise that it will always be uninterrupted or error-free, or that any program will produce a particular result.

13. Limitation of liability

To the fullest extent permitted by law, SlimReset and its owners, practitioners, coaches and staff are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of data, profits or goodwill, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the 12 months before the claim. These limits do not apply where the law does not allow them, including liability for gross negligence, wilful misconduct, or death or personal injury caused by negligence.

14. Indemnity

To the extent the law allows, you agree to cover reasonable losses we suffer because you broke these Terms or misused the Service.

15. Suspension and closing your account

You can stop using the Service and ask us to close your account at any time. We may suspend or close an account that breaks these Terms or puts others at risk, with notice where reasonable. After an account closes, we keep and delete information as described in our Privacy Policy. Sections that by their nature should continue (such as payment obligations, intellectual property, disclaimers and limitation of liability) survive.

16. Governing law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there. Any disputes arising from your use of the Service will be resolved in the courts located in Calgary, Alberta, unless the consumer protection laws of your province give you the right to bring a claim where you live.

17. Changes to these terms

We may update these Terms. We will post the new version here with a new effective date and, for significant changes, tell you by email or in the portal before they take effect. Continuing to use the Service after that date means you accept the new Terms.

18. General

These Terms, our Privacy Policy, our Refund Policy and any terms shown when you buy a program (such as your medical intake terms) are the whole agreement between you and us about the Service. If any part of these Terms is found unenforceable, the rest stays in effect. If we do not enforce one of our rights straight away, we have not given it up. You may not transfer your rights under these Terms; we may transfer ours as part of a sale or reorganization of the business.

19. Contact

BeDoWell Inc. dba SlimReset Canada
259 Midpark Way SE, Suite 205, Calgary, AB T2X 1M2
Email: [email protected]
Phone: +1 877-431-0806